Support plans

The install is the easy part. Keeping it working is the job.

Monthly monitoring and support for business networks and CCTV across Cornwall. Fixed price, named engineer, and a plan you can cancel if it stops earning its keep.

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Plans

Three levels. Prices published.

Watch — £45 per site, per month

Remote monitoring on the network and cameras, with an alert when something drops rather than a phone call from you a week later. Includes a monthly summary of what happened.

Maintain — £95 per site, per month

Everything in Watch, plus firmware and controller updates applied properly, a quarterly health report, and up to two remote fixes a month included rather than billed.

Managed — £185 per site, per month

Everything in Maintain, plus a next-working-day on-site response commitment, an annual design review, and configuration backups held off-site so a failed device is a swap rather than a rebuild.

Live camera feeds monitored on one screen at a Cornwall karting circuit

What is included, and what is not.

Scope clarity matters more than the price. Every plan states what is covered so nobody is arguing about it during an outage.

Monitoring of switches, access points, recorders and cameras
Firmware and controller updates, tested rather than auto-applied
Configuration backups held off-site
A named engineer who has seen your site
Reduced on-site rate for plan holders, quoted before work starts

Not included: replacement hardware, new installation work, third-party broadband faults, and anything outside the equipment listed at sign-up. Those are quoted separately, as usual.

Who this is for

Sites where a network failure costs money the same day: care homes running digital care records and nurse call, activity venues taking bookings and card payments, practices where the diary is the business. If losing the network for a morning is merely annoying, a plan is probably not worth paying for, and that is a fine answer.

Why monthly rather than call-out

Call-out work rewards the wrong things. Under a plan the incentive is a site that does not break, because a quiet month is a profitable month for both sides. It also means somebody is looking at the system between failures rather than only after one.

Questions

Straight answers.

Is there a minimum term?

No lock-in beyond a rolling month. If a plan is not earning its place, it stops.

What counts as one site?

One physical premises with one network. A second building on the same site with its own link counts separately - it is quoted, not guessed at.

What if something breaks outside the plan?

Plan holders get a lower on-site rate than ad-hoc work, quoted before anything starts. Nothing gets done on a running meter without agreement.

Other services

Business Wi-Fi IP CCTV Care & Leisure Case study

Not sure which plan fits?

Send the site and roughly what is on the network. You get a straight recommendation, including if the answer is that no plan is worth paying for yet.

Ask about a plan Call 07908 732835